Communication is the key to successful training and assessment outcomes. Trainers and assessors need to guide the learner through the process of gaining, practicing and proving their skills. Providing difficult feedback, articulating where a learner currently is and what they need to do to achieve success is vital.
This workshop is intended to assist trainer assessors to improve their communication skills and to:
- Confidently say, “NO, you are not yet competent” and to articulate with confidence the areas the learner has yet to address
- Support this decision with a discussion with the learner
- Develop and implement an action plan with the learner to address identified gaps to work on to achieve competency
- Communicate effectively and maintain control of the discussion during difficult conversations
The Trainer Assessors will be equipped with a range of methods and tools to conduct conversations with confidence and deliver required feedback.
Presenter Bio – Beyond the Numbers
Beyond the Numbers train leaders and business owners who understand that technical expertise or having the best product is not enough to survive in business. That their first and most important role is to be a business leader and to be a great leader they need to improve their business acumen. They understand how important it is to be able to articulate the return on investment to senior management.
Darryl is a leadership coach with over 25 years’ experience training leaders in Australia and across the world. He has trained and coached leaders in companies such as Rio Tinto, Ok Tedi Mining, Elbit Systems Australia, and Orica. Darryl works alongside leaders, managers and supervisors to build capability and confidence to improve their effectiveness.
Scott works with people in developing their skills and effectiveness as a leader. Customised training provides leaders with practical strategic solutions for their specific challenges. Scott has more than 25 years of in-depth experience that includes executive positions, CPA accountant, consulting and leadership development.